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TCI Mobile Phone Accessories Wholesale :: Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

I- How Do we make an order with your company

Please write all your order with model and quantiy and send an email to sales@trusttel.com

Or

Fax your order list to +86-20- 81195953

II- What Are The Delivery Methods ?

Delivery method boradly depend on total order quanitty and weight,same for the delivery charges

We can send goods to your by following ways

            Through Postal service Like EMS     

            Through corrier service Like DHL,FEDEX,UPS,TNT Etc.

            By Air Cargo through airline llike  British Airways,KLM Etc.

            By Sea ship containers-we can arrange  FCL and LCL to most of the destination in the world.

III- About Transportation Charges ?

Transportation charges(Fright) depend on the means you chooese for transportation and the wight/volume of your order.Once your order is finalasied we will inform to you different shippin option with there charges

IV- What Are The Payment Method Availble ? 

            T/T (WIRE TRANSFER) or bank to bank transfer to our corporate bank in Hongkong

            Western union or Money Gram transfer

                Paypal-FOR SMALL ORDERS.

We do not accept any other mode of payment STRICTLY NO PAYMENT BY CHEQUE OR MO.

VI- About delivery time ?

In most cases we will send your goods same day of payment receipt and normally it will take 3 to 5 days for the goods to reach it destination.Upon order confirmation we will inform to you exact date of arrival and departure .

VII-How do i Track my order after delivery ?

All shipment we will make are trackable we will provide you with tracking/airwaybill number using you can track shipment position from respective carrier website.

VIII- Are you a  Legally Registerd Company ?

We are a legally registerd corporation in Hongkong And China with proper license to manufacure,export and trade in mobile phone accessories and electronics producst.     

IX -Is minimum order quantity(MOQ) applicable for all models?
 
MOQ is applicable for most of the model,but if you are a new importer want to try out our product we may able to send you small quantIties too.
 
X-Still my questions are not answered.Where do i contact?
 
Please Click here to go to contact us form fill the form with all you questions and send to us,We will repond to you within 4 hours time during work days.